Shipping and Returns Policy

United States

We strive to ship in a timely manner. All orders are shipped from Broomfield, Colorado. The customer is responsible for all freight charges unless other arangements have been made.

International

At this time we do not offer international service, but may in the future. Check back often.

Garmet Return Policy

All sales are final due to health laws. Please verify you are ordering the correct size prior to checkout. Any garmets returned to us will be disposed, returned to you at your cost, or placed in your next order.

Seasonal Items Return Policy

Seasonal items with manufacturing defects must be reported within 30 days from reciept. Halloween, Christmas, and Valentines Day items are considered seasonal. All sales are final. Any garmets returned to us will be disposed, returned to you at your cost, or placed in your next order.

Defective Product

Products with manufacturing defects must be reported to us within 30 days from reciept. Contact support@lilliestoybox.com regarding a replacement or return. All returns require a return authorization number. There will be no credit on any items returned that our not purchased from Lillies Toy Box.

Refused / Returned Order

Refused or returned orders can be reshipped for an additional shipping charge. Orders returned will only be reshipped after prepayment. You will be charged a 20% restocking fee and all shipping charges on restocked orders. Refused orders can cause you account to be closed.

Damaged / Shortages

Concealed damages or short orders must be reported to support@lilliestoybox.com within 48 hours from the reciept of the goods. If you recieve a shipment that has exterior damage, has been opened or re-taped, you must file a claim at the time of delivery with the carrier. Please make sure the driver notes the damage. Save the original cartons and packing material for inspection by the carrier. Let us know immediantly if you have had the driver note a problem. Contact support@lilliestoybox.com with the reference number assigned by the carrier and we will process the claim for you.